Privacy Policy

The Website https://emicertv.com/, hereinafter referred to as the “Website”, is managed by the company under the name Emicert V Ltd / “Emicert V” OOD, UIC 202871004, registered at 30–32 Totleben Boulevard, Union Business Center, 1606 Sofia, Bulgaria, hereinafter referred to as the “Company”, which is the Data Controller.

The Company takes the protection of your privacy and personal data very seriously and has taken all necessary measures to protect the security and preserve the confidentiality of information concerning visitors/users of the Website.

Please read carefully this Privacy Policy of our Website in order to be informed about the data collected from you when you visit the Website and when you use its online services, the information uploaded and shared on it, their use and your rights.

This Policy serves as a point of information to data subjects in accordance with Articles 13–14 of the EU General Data Protection Regulation (EU) 2016/679 and the applicable Bulgarian data protection legislation, including the Bulgarian Personal Data Protection Act, regarding the personal data collected by the Company through its Website.

What Data Does Our Website Collect?

Our Website has primarily informative content about our activity and services. Therefore, simply browsing our Website does not require the visitor to provide or enter personal data if he/she does not wish to use the services provided.

What Are Cookies?

Cookies and similar technologies are small files or technologies that are sent along with the pages of this Website and stored by your browser in the storage space of your computer or other device. The information stored there may be transferred to our servers or to the servers of relevant third parties during a subsequent visit.

Information Collected From the Use of Cookies

The cookies described below are stored in the browser if their use is necessary for the operation of the Website or if you accept their storage in the case of non-necessary cookies. You can view and manage cookies in your browser; however, mobile browsers may not offer this option.

Our Website may use the following types of cookies:

Necessary Cookies

These cookies are essential for the Website to function properly, allow you to browse and use its features, such as accessing secure areas or enabling basic website functionality. These trackers are necessary for the operation of the Website and without them it would not be technically possible to provide the Website services.

Cookie: wpEmojiSettingsSupports
Provider: WordPress
Description: WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly.
Duration: Session

Cookie: elementor
Provider: WordPress
Description: This cookie is used by the Website’s WordPress theme or page builder. It allows the Website owner to implement or change the Website’s content in real time.
Duration: Persistent / as configured by the Website

Data You Provide Directly

Contact Form / Online Communication

When you contact us through the Website, by email or by other means, we may collect the following data:

• name;

• email address;

• phone number, if provided;

• company or organisation, if provided;

• message or other free text provided by the interested person;

• attachments or documents, if voluntarily provided.

Since free text input fields may be used, we kindly ask you to keep your comments polite and non-offensive. Comments or messages with racist, offensive, unlawful or inappropriate content may be deleted in a secure way and without the possibility of retrieval.

The forms should be submitted by the interested person himself/herself or by his/her legally authorised representative.

Consent

By using this Website and subject to the provisions of the applicable legislation, including the legislation on personal data protection and electronic communications, you may provide your consent for the processing of your personal data where such consent is required.

You are free to withdraw your consent at any time.

Any withdrawal of your consent does not affect the lawfulness of the processing of your personal data carried out before the withdrawal.

What We Use the Data We Collect For

We use the personal data collected through the Website for the following purposes:

• to respond to inquiries submitted through the contact form, email or other communication channels;

• to provide information about our services and activities;

• to review and respond to requests, including assessment forms or service-related inquiries, where applicable;

• to operate, maintain and secure the Website;

• to comply with applicable legal obligations;

• to establish, exercise or defend legal claims;

• to send updates or newsletters, where such functionality is available and only where the required consent has been provided.

Legal Basis for Processing

The legal basis for processing your personal data may include:

• your consent, where the processing is based on consent;

• steps prior to entering into a contract, where your inquiry relates to potential services;

• performance of a contract, where applicable;

• compliance with a legal obligation;

• the legitimate interests of the Company, including responding to inquiries, maintaining business communication, ensuring the security and proper operation of the Website, keeping appropriate business records and protecting the Company’s legal rights and interests.

Use and Exchange of Data

The Company respects your right to protect your privacy and personal information and therefore uses the data collected via its Website only for the aforementioned purposes.

The Company does not sell your personal data.

The Company may disclose personal data only where necessary and only to the following categories of recipients:

• hosting providers and website maintenance providers;

• IT and technical support providers;

• providers of online forms, plugins or communication tools, where applicable;

• analytics, newsletter or marketing tool providers, where applicable and subject to the applicable legal requirements;

• professional advisers, such as legal, accounting or consulting service providers;

• competent public authorities, courts or regulators, where required by law.

Transfers Outside the European Economic Area

Where possible, personal data is processed within the European Economic Area.

If personal data is transferred outside the European Economic Area, such transfer will take place only where permitted under applicable data protection law, including on the basis of an adequacy decision of the European Commission, Standard Contractual Clauses, Binding Corporate Rules or another appropriate transfer mechanism under applicable law.

Retention Period of Data

The Company will keep the personal data it collects through its Website for the absolutely necessary period of time for the fulfilment of the above processing purposes and for its compliance with its legal obligations, in accordance with the requirements of the applicable legislation.

If you withdraw your consent to the collection and processing of your personal data, we will delete your data from our electronic and physical files, unless their retention is necessary in compliance with a legal obligation or for the exercise, establishment or defence of our rights or legitimate interests before judicial or other authorities.

The Company retains personal data collected through contact forms and correspondence for a maximum period of three (3) years from the last communication, unless a longer retention period is required or permitted by law, or unless earlier deletion is requested by the applicant/interested party and the retention of the data is not necessary for legal compliance or the defence of legal claims.

The Company is committed to the safe destruction or deletion of personal data without the possibility of recovery, where applicable.

Information Security

The security of your personal data is our commitment. To achieve this, we apply appropriate technical and organisational measures suitable for the purposes of processing, the response and adequacy of which are reviewed at regular intervals.

Such measures may include:

• use of SSL Protocol / Secure Sockets Layer, where applicable;

• encryption of data transmitted between users and web servers;

• access controls;

• backups;

• technical protection of systems;

• internal procedures for handling personal data;

• limiting access to personal data only to persons who need such access for the relevant purpose.

The personal data collected from contact forms or other communication channels is processed only by authorised persons of the Company or by service providers acting on behalf of the Company, where applicable. It is not sold to third parties.

Your Rights

You may exercise, where applicable, the following rights:

• the right of access/information, to find out whether we process your data, what data we process, for what purpose and who the recipients are;

• the right to rectification, to correct any deficiencies or inaccuracies in your data;

• the right to erasure, also known as the right to be forgotten, to delete your personal data from our records, provided that the processing is no longer necessary or the retention of your data is not required in order to comply with our legal obligations or defend our legitimate interests before courts or other competent authorities;

• the right to restriction of processing, where the accuracy of your data is disputed or in other cases provided by law;

• the right to data portability, to receive your data or transmit it to another controller in a structured, commonly used and machine-readable format, where applicable;

• the right to object to the processing of your data, under the conditions provided by law;

• the right to withdraw your consent to processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal;

• the right to be informed of any personal data breach where such breach is likely to result in a high risk to your rights and freedoms, in accordance with applicable law.

The Company does not use automated decision-making methods, including profiling, which produce legal effects concerning you or similarly significantly affect you.

The Company will make every effort to respond to any relevant request within one month of receipt. However, where necessary due to the complexity of the request or the number of requests, this period may be extended by two further months. In such case, the Company will inform you of the extension and the reasons for the delay.

The Company reserves the right not to satisfy a request where it is manifestly unfounded or excessive, in particular because of its repetitive character, informing you of the reasons for its refusal, in accordance with applicable law.

In any case, you have the right to lodge a complaint with the Bulgarian supervisory authority:

Commission for Personal Data Protection
Website: www.cpdp.bg

Contact

If you have any questions regarding this Privacy Policy or, more generally, regarding our activities concerning your privacy, or if you wish to exercise any of your rights, you may contact us at:

Emicert V Ltd / “Emicert V” OOD
30–32 Totleben Boulevard
Union Business Center
1606 Sofia, Bulgaria

Email: office@emicertv.com
Phone: +359 882 433 375

Changes to This Policy

The Company reserves the right to modify this Policy, always in accordance with the applicable rules of law on the protection of privacy and personal data.

Visitors to our Website should read this Privacy Policy at regular intervals to be informed about any change that is made, while the Company is committed to making the necessary updates to its visitors and users by any appropriate means, in compliance with the conditions set by the EU General Data Protection Regulation 2016/679.

Last updated: 02/06/2026

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